Label additional numbers purchased

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Renaming Auto-Receptionist numbers

We operate a call center and cover the phones for multiple office locations.  Our customer service reps that answer the phone use the desktop app, which allows them to easily switch the outbound caller ID with the drop down menu before making and outbound call.  The issue is, all the numbers have the label "Company Name" with the number below them when accessing the drop down.  With so many numbers to choose from, they all start to blend together very easily.

It would be helpful to be able to label these numbers with a name much like we can with the extensions.  This way, when they click on the drop down, instead of scanning for the phone number to use, they will also have the location name displaying reducing the chance of picking the wrong outbound caller ID. 
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Chris Zimmerman

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Posted 5 years ago

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Claudio (Customer)

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I was posting some similar here:
So, we are in the same page...

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