New Desktop Phone Polycom VVX-411

  • 2
  • 3
  • Idea
  • Updated 9 months ago
  • Implemented
  • (Edited)
Please provide support/automatic provisioning for the new Desktop Phone Polycom VVX-411
This phone is the updated version for the good Polycom VVX-410
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb

Posted 2 years ago

  • 2
  • 3
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb
From the point of view of the quality of the sound/voice I think the Polycoms desktop phones are doing the best job, but we need support for the new models like the VVX-411.

This is something directly from Polycom:

Its a simple Hardware Refresh or VVX Portfolio Technology Refresh:
Adds a single USB port to VVX 401 & VVX 411
Processor and Memory performance upgrades
Extends lifecycle and investment protection
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb
Anyone with VVX-411 around here ?
Photo of Chris

Chris

  • 610 Points 500 badge 2x thumb
We have several VVX411 phones, please provide automatic provisioning for them!
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,724 Points 10k badge 2x thumb
How you are working with yours 411 ?
Photo of Chris

Chris

  • 610 Points 500 badge 2x thumb
Poorly, no RC features, just basic phone
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,724 Points 10k badge 2x thumb
Yep, I got a new 411 and just is a basic phone with RC... so it is "sleeping in my desk"...
Photo of Mike

Mike, Official Rep

  • 89,770 Points 50k badge 2x thumb
Stay tuned on this request.  There's a good chance it will be supported in a few weeks. I just can't give a definite date. 
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb
Thank Mike !
Photo of Chris

Chris

  • 610 Points 500 badge 2x thumb
Hey Mike, are you guys ready to go? Still waiting to get the ring central service working. Thanks!
Photo of Mike

Mike, Official Rep

  • 89,770 Points 50k badge 2x thumb
Sorry, this is coming but I still don't have a specific date. 
Photo of Mike Ysbrand

Mike Ysbrand

  • 62 Points

Can you give any update on this at all Mike?  I find it hard to believe that this is hard to do.  I have figured out how to make some of the features work through looking at VVX410 config files.  What is taking so long?

Photo of Mike

Mike, Official Rep

  • 89,770 Points 50k badge 2x thumb
This will likely be sometime in February so probably just a few weeks away. There are a lot of moving pieces for this and everything has to be in order; our phone supplier, software in our web portal, phone firmware etc. 

Most likely just a few more weeks. 

Mike 
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb
Any news about this topic? I have a new Polycom VVX 411 sleeping in my desk...
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,044 Points 20k badge 2x thumb
Hello Claudio,

You can easily purchase Polycom VVX 411 and also select it as an option for Assisted Provisioning.

Photo of Claudio (Customer)

Claudio (Customer)

  • 13,776 Points 10k badge 2x thumb
Thank Saadet! The phone finally is working at the desktop user... But... The Presence feature does not work... Only manually implementing some of the extensions thru the setup thru the browser...
Photo of Rachel Roman

Rachel Roman

  • 284 Points 250 badge 2x thumb
I am having issues with the presence feature working on my VVX 411 phone.  Any idea how to fix this.  I've been working with support for at least a month and they still haven't fixed this issue.  
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 27,898 Points 20k badge 2x thumb
Hey Rachel, since this is off topic I created its own thread :)

Please reference the new conversation here: Issues with Presence Feature on VVX 411