New update exposes the full 10-digit direct dial in Call Handling & Forwarding menu

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1. 2 accounts: Ringcentral Office 100 and Ringcentral Office Standard
2. We are a Real Estate Management group.  
3. Feature revert request.  This is not really an add-on request:

Your latest portal upgrade now exposes a user's 10-digit direct-dial to the right of their name under the Call Handling & Forwarding menu.  It used to show the extension.  We really need that option restored.

4. This additional user visibility is a huge problem for us because we ONLY want our offices giving out their main office number.  The above menu tab is used almost exclusively so while we didn't like the idea of the10-digit dial showing under the Phones & Numbers tab we were able to live with it.  We trained our staff around it.  We've even trained users to login to the RC portal and phone app with the main office number (which is a VN), their extension, and then password.  As they use the portal and app more frequently the CH&F menu will, without question, inspire them to start referencing their direct dial when working with customers versus the main line.  Now this will affect call flow, call coverage, etc.  Unfortunately we cannot stay in this state.  We simply cannot.

If there is a way to have this restored or another option I may be missing to mask these direct-dials?
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Travis Ransom

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  • frustrated

Posted 2 years ago

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Saadet, Employee

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Hey Travis,

I'm not quite following. Could you please post a screen shot of what you're referring to?