Notification to New Incoming call to "please hold.

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  • Updated 1 year ago
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I often get incoming calls while I am on a call, if I could simply press a button that notifies the new incoming call to please hold as I will be right with them, and then put them in a hold que, that would be great, and also much better experience than cutting off the current caller to switch over or hanging up early when you just needed 20 more seconds to wrap up the call.
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Luke Kost

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Posted 1 year ago

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Chris Duquette, Champion

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Sounds cool, may be hard to program, as the system wouldnt know a user was trying to end a call. but i know you can program a connecting message and make that say whatever you like, so you could try and find a way to add in "i may be ending a call with another client/customer/person" somehow.
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Luke Kost

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This could be achieved through pushing a "notify please wait" button when you are on a call, so you can quickly press the button, without interupting your current call.
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Chris Duquette, Champion

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that would be easier to program on a softphone i guess from RC's end, i guess, cause i dont think you could have that type of a function key on a deskset unless it were a presence key. but this doesnt sound like a presence feature, more of a luxury.
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Luke Kost

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absolutely a soft phone feature or smart phone app feature, but on a desk phone it could possible be a "*8" feature perhaps....yes the person on the other line might hear it.