Notification when toll free minutes are running low - before just suspending service

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This conversation has been merged. Please reference the main conversation: Billing: notification warning regarding minutes' consumption and usage

I am a reseller and discovered today when a new customer went over their 20,000 toll free minute bundle their service was immediately suspended and an email sent to the super admin.  She was understandably upset and I confirmed with partner support that there is no policy or feature to notify customers before suspending their service like this.

So- my ideas are to to either have some admin option to send an email when a bundle of minutes falls below a certain threshold and/or RingCentral implement something like this on their own back end to notify customers before just suspending them.  

This particular customer is an inbound call center doing catalog sales and Christmas is a busy and important time for them, but really I would understand the frustration of any customer having their service disabled without any warning.
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Brandon, Champion

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Posted 4 years ago

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