Notify customer of Que number while waiting

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Call Queue: recording that tells customer what number they are in line

Please add this feature for our customers a system where they can be notified of their Que number and their wait time duration while on hold for the next available customer representative.

 

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Robert

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Posted 4 years ago

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Mike, Official Rep

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Thanks for your comment Robert.  This is something our Management team is actively working on I can't promise any ETA but we are diligently working on a solution to decrease hold times. 
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jthowerton

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Mike, I believe Robert was saying he wants the ability for HIS customers to hear their position in the queue his company uses, not when calling into RC support. This would be a very useful feature indeed.
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Mike, Official Rep

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Thanks for chiming in.  I agree this would be a nice addition to the RC system. 

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