Online Account Company and Phone Interface Changes

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  • Updated 2 years ago
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We’ve redesigned the Company Info, Phone Numbers, and Phones and Devices sections of your online account with better manageability, search, display and bulk actions where applicable. Below we've outlined the new functionality and locations.

Changes to the Company Info section include:

  • Directory Assistance has moved under company into for easy access


New Company Info section layout

 

Changes to the Phone Numbers section include:

  • Company information and phone numbers are now separate
  • Phone numbers are listed by type
  • New search and filter to easily locate the data


New Phone Numbers section layout

 


Previous Company and Numbers Info layout




Changes to the Phones & Devices section include:

  • Devices are organized by types
  • Easily search and filter to locate the data
  • Quickly view a phone status
  • New bulk actions to add, rename, or logout devices


New Phone & Devices layout

 


Previous Phones & Device layout

 
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 2 years ago

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Jeremy Miller

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When will this be applied? 
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Kim, Alum

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If you are not seeing these changes yet you will shortly.  The release is out and will take a few weeks to be pushed to all the customers.  :-) 
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Sarah Goods

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Where do I go now to transfer/port my #'s?
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Kim, Alum

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Sarah - you can go here for Porting: How does a number transfer work?  Let us know if you have any questions. 
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jb_at_pb

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Do these changes include the ability for Administrators to change users' statuses on call queues?

So if they go on holiday and forget to take themselves off an Admin can do it for them.

I know this one has been requested a lot in the forums.
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Mike, Official Rep

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No it does not.  Here's the link to that idea topic. If you have not yet voted, or commented on this topic please do so:  Call Queue: Ability for Admin/Queue manager to log user in/out of queue
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Cecile Glassy, Champion

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It would be helpful if you had an Opt-In emailing list or SMS list  to Admins  detailing changes to the UI similar to a changelog ---   As I am training technicians in our large phone deployment of over 1850 handsets and users,  to assist with phone provisioning, adds, changes, moves --- it is really hard to train when the UI keeps changing frequently.  We have only been RC customers since June 23rd, and when portions or functionality moves in the UI without notice,  we must scramble to re-train our technicians.
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Mike, Official Rep

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Thanks for your post.  We do indeed make changes on a pretty regular basis.  This is a nice idea and I'm going to move this into a new "feature request" topic so that other users can vote and comment on it.   Thanks!

Mike 
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Mike, Official Rep

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new Idea topic

Please reference the new conversation here: Please create an SMS or email list to notify Admins of UI changes.