Call Queue: Option to select which group you want to take calls from

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  • Updated 3 years ago
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I have reps that are members of multiple groups. I would like to
see an option where they can select to accept calls from a particular group
instead of just being available for all groups or none at all. This is
extremely helpful when you have users who perform multiple roles within a
company or fill in for other people when needed. 



Right now we use advanced call handling rules to
manage this however is it a cumbersome and time consuming work around.

please help!
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JS

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Posted 3 years ago

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Mike, Official Rep

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The admin can add/remove individuals from groups. Are you wanting a feature that allows each user to do this themselves? 
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JS

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No, I am aware of that feature. I'm looking for a way that if a rep is included in multiple groups that they can choose to take calls from one group but not another.
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Mike, Official Rep

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Ok... Thanks for clarifying. Our Product Team will review this. Thank you! 
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Scott Gardner

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I believe I'm looking for the same thing.  I'm looking for away they can activate deactivate or make themselves available unavailable from a group que?
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Kim, Alum

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Please LIKE this topic in the upper right corner to request this feature. 

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