Outgoing Caller ID

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Outgoing Caller ID - We have several direct dials in our law firm, but the caller ID for each reflects only the one account name for all, along with the proper direct dial number (if that option is selected). It would be preferable to allow individual caller IDs to show not only the proper direct dial but also the name of the caller, rather than the firm account name.
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Tim Toler

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Posted 3 years ago

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Jan Ferguson, Champion

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Tim,

This can be accomplished by going to the "Outbound Caller ID" in the RingCentral portal for any given user extension. Select the outgoing Caller ID the caller wishes to use. This particularly works well when each extension also has a Direct Dial Line number.
(Edited)
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Mike, Official Rep

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Thanks again for helping out Jan. 

Tim, I think this is the process Jan is referring to. Let us know if this helps: Setting a User's Outbound Caller ID
(Edited)
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Jan Ferguson, Champion

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Yup...that's it.
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ACCOUNT

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I know that will change the number displayed, but does that change the name displayed?
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Mike, Official Rep

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Hi ACCOUNT,  Sorry but unfortunately there's a limitation that won't allow you to change the Caller ID name that easy.  This article explains more about how it works. 

Outbound Caller ID Overview
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Monona .

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I would also be interested in being able to assign each extension its own outbound caller ID name

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