Outgoing number not displaying correct number

  • 0
  • 1
  • Question
  • Updated 11 months ago
  • Answered
I need for my outgoing number to display my direct line instead of the main number. I have everything s set up to display my direct number, but it still shows the mail number when I call out. The number below is the one I want to show as my outgoing number, but the main # is still
the one that shows.
Photo of HAUSSERMAN

HAUSSERMAN

  • 220 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 1
Photo of Danno

Danno, Champion

  • 26,448 Points 20k badge 2x thumb
Are you calling out from a desk phone or one of the APPs?
Photo of HAUSSERMAN

HAUSSERMAN

  • 220 Points 100 badge 2x thumb
I use the app on my computer at work. I have a desk phone but use a headset.
Photo of HAUSSERMAN

HAUSSERMAN

  • 220 Points 100 badge 2x thumb
Will do. I logged out of my account as suggested and it's still showing the main number instead of my direct line. Thanks for your help!
Photo of Danno

Danno, Champion

  • 26,274 Points 20k badge 2x thumb
I did notice, from your screen shots, that your account has been migrated to 9.3.  My account has not and I'm not having that issue.  May or may not be related<?>
Photo of HAUSSERMAN

HAUSSERMAN

  • 220 Points 100 badge 2x thumb
I think support fixed my problem. I  had to take one more step to make it show my outgoing # :-). 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 35,356 Points 20k badge 2x thumb
Great to hear!
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,428 Points 10k badge 2x thumb
what ended up being the problem?