The old Ring Central Phone desktop app syncs contacts with Outlook. The new Ring Central Classic desktop app does not. This is a key feature that should be added to Ring Central Classic and makes the app usable. Without the ability to sync contacts the app is not being used by employees.
Yes, Please! Employees are so frustrated by not being able to sync or import their existing contact lists, and not being able to add new contacts without inviting external contacts to the app for making calls.