Paging Groups limitation

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Paging Groups have an arbitrary and low limit of 25 members. I want a Paging Group that has ALL my users in it, 40 of them. So I can page them to tell them there is a fire and to get out of the building, for example. But no, I have to split them up and remember to make two pages. What if I had more users? Say 80? That would be 4 pages I would have to make. And I gotta remember to do that!
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eAgency

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Posted 2 years ago

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Brandon, Champion

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cyberdata.net is the solution for larger paging groups.  What kind of phones do you use?  Polycom VVX will work well with cyberdata paging amp and cyberdata support is great.

BTW, I am pretty sure the limitation is there for a reason of RC supporting multiple phone types and not using multicast for paging.
(Edited)
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eAgency

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The intention of my post was mainly as a feature request for RingCentral as I'm not too interested in getting a third party involved just to fix their silly limitation.
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Kayla Carleton

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I work in a medical office and we need to be able to page ALL 50+ phones in our building when a medical emergency occurs.  This is inconvenient and could possibly cause issues down the road.
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Brandon, Champion

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What kind of phones are you using?  If Polycom VVX you can configure paging to all 50 via the phone web GUI fairly easily.  You can even have different groups and tones and messages on the display for different situations (code red, etc.). https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-use-PTT-Push-To-Talk-Paging-Page/td-p...
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Brandon, Champion

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Dorian, I don't think whomever is telling you that is correct about the T46G.  This manual describes setting up multicast paging which should have no limit: http://cdn2.hubspot.net/hub/129603/file-691107747-pdf/resources-page/yealink-image-pdf/SIP_T46G_IP_P...

Now, if you are using a page group set up through the RingCentral admin portal that is different and may have its own limitation because it will use unicast and flood a lot of traffic when you page.


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Dorian Latawiec

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I think this is the confusion the "expert" is having, they keep telling me a page to all phones would overwhelm the system. That sounds more like unicast than multicast.

Even after sending them the page of the manual showing how to setup a multicast page they still claim that you can only page phones on the local subdomain which is only the other phones connected to the same switch. They said they might be able to setup a cascading huntgroup that pages phones group by group, but in pretty sure the "expert" just doesn't know what he's talking about. Everything I've read indicates this is easily setup.

Thanks for your replies,
Dorian
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Brandon, Champion

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I think I agree with your assessment of "expert" being in quotes :). Unless each switch is in a different VLAN which would be odd unless you are part of a very large campus environment multicast will work to all phones on the same VLAN and normally phones are all put together on a VLAN (especially just 130).  In the case you need to do multicast paging across VLANs that is a little more complicated and would require configuring multicast routing, but still not impossible. 
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Dorian Latawiec

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Yeah, I think the "expert" just happens to be the tech assigned to my case.
Our setup isn't quite straightforward as 7 daisy-chained switches, but I KNEW this couldn't be limited to just other devices plugged into the same switch.

We have three buildings interconnected with a fibre-optic connection making our network seamless across all three sites. At our primary location we have three of the switches, our secondary location has three more switches and our third location has one switch. But the networks are all tied together, no special routing setup between the computer networks, they are configured as transparent connections. I assume the phone connections are setup the same. But as you said, even if each switch or each building gets its own VLAN, its just more difficult, not impossible.

Just frustrating when the "expert" obviously doesn't know how a network works and refuses to accept advice. (I've emailed him numerous forum posts and links showing exactly how to setup a multicast, even with some links to people using it for hundreds of phones)

Anyhow, thanks for confirming I'm not crazy.
Dorian
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Dorian Latawiec

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Update:

Now they're saying it can be done with a local PBX but an hpbx solution requires a stun server session border controllers for an installation of our size and that disables multicast paging. With a local PBX this limitation is not in effect.
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Peter Tirado

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Hi Brandon,

Question...so I have Polycom VVX311/411 phones in my organization.  I need to be able to page to 100 users in case of emergencies.  Is there a way to do so without going through the SIP speakers from cyberdata?  I know you mentioned that the paging function on the phones has a limit of 25 extensions but what about the other option you spoke about going through the web GUI of the phone, would that be the route to be able to page to all users?


Thanks,
Peter
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Brandon, Champion

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Yes it is possible.  This link describes how to do it via the web GUI: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-use-PTT-Push-To-Talk-Paging-Page/td-p...

A couple considerations though:

  • You need to have admin access to each phone and may need to get this from RingCentral.  There is also a 'secret' way to find the admin password for each phone if you can login to the admin portal and examine the URL's.  RingCentral may tell you this so they don't have to look them all up for you.
  • The phones need to be in the same VLAN or else you will need multicast routing between VLAN's
  • You might work with RingCentral and ask/convince them to modify your phone configurations on their end manually.