Park Location Ringback

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  • 9
  • Idea
  • Updated 5 months ago
  • (Edited)
Please add a timed ringback for calls on Park Locations ASAP. This seems like a basic feature that I'm surprised was not implemented with the release of Park Locations.

Currently we have the ability to set a ringback time (through you guys) for calls that are parked at 800 extensions. Please extend this feature to include Park Locations.

Case #: 04899173
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Michael Walkley

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Posted 2 years ago

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Steven Yaskin

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I absolutely support this feature request as basic functionality that must be present for the Park locations. Without "beep on hold" it minimizes the purpose of the Park locations drastically.
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Pat Lewis

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There is currently a 5 minute time out on the parked call, and at that time the call rings back to the user that parked the call.  However, there will be no one that waits a full 5 minutes on hold.  We need to have the ability to change this timeframe.
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Brian

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I just got off a call with RingCentral support stated the same. 
@Pat Lewis:  I also learned during this call that Park on the Polycom or physical phone is different than the Park Locations available in RingCentral.  Apparently, the Park button on the phone only works on the internal network and is not handled by RingCentral networks.  You should be able to contact RingCentral support and get this time changed as it is pushed out through a phone configuration file.  At least that is how it works on our VVX500/501's. 
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Amy Warrum

  • 60 Points

We have park locations set up on our Polycom phones so that all users can see when there is a call parked in our system.  However, we have had a customer complaint that they were left on hold for more than a half hour before they hung up.  Obviously that is unacceptable.  We have spoken to customer support on a couple occasions and realize that you don't support ring back for this function but we would like for you to consider doing so.  We have several calls with people wishing to hold for our customer service and the public parking option that only supports one call in park that rings back after 5 minutes is not an option for us.


Thank you.


Amy Warrum

BDA 317-867-3799 or awarrum@bda-in.com