Park Locations: Users can't park calls even though they have the park location on their presence

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Park Locations:

When my Users receive a call that originates in a Ring Group I have set up in a Users extension, they are unable to park the call even through the park location shows in the presence of the phone.
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Nathan Malone, U.S. Tier 2 Support

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Posted 2 years ago

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Nathan Malone, U.S. Tier 2 Support

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When using the "Call Handling and Forwarding" options to send a call to a Users phone that is not attached to the extension in question, the extension in which the call originated must have permission to park calls to the park location, and must have the park location added to the presence on said extension.

See Example Below:

I have park locations Ext. 10001 and 10002:


I have a Ring Group created as User Ext. 10261:



Inside of the Call Handling and Forwarding rules of Ext. 10261 I have the phones for Boba Fett Ext. 103, Qui-gon Jin Ext. 10256, and Ender Wiggins Ext. 104 set to ring on inbound calls:



If I want Boba, Ender, and Qui-gon to be able to park these phone calls I need give Boba Fett Ext. 103, Qui-gon Jin Ext. 10256, Ender Wiggins Ext. 104, AND Ring Group Test Ext. 10261 permission to park calls to Park Locaitons Ext. 10001 and Ext. 10002.

The important thing to note here is that I must give the permissions to Ext. 10261 for the Ring Group extension as well as the indivudual Users extensions:




Repeat for Ext. 10002 as well.

Once Boba Fett Ext. 103, Qui-gon Jin Ext. 10256, Ender Wiggins Ext. 104, and Ring Group Test Ext. 10261 have been given permissions in both Call Park extensions, I then need to add the park locations Ext. 10001 and Ext. 10002 to the Presence for Boba Fett Ext. 103, Qui-gon Jin Ext. 10256, Ender Wiggins Ext. 104, and Ring Group Test Ext. 10261.

The important thing to note here again, is that I must add the Call Park locations to the presence on Ext. 10261 for the Ring Group Test User:







Follow the same steps to add the Call Park extensions to Boba Fett Ext. 103, Qui-gon Jin Ext. 10256, and Ender Wiggins Ext. 104 as well.

Once all the extensions, including the Ring Group Test Ext. 10261, have the Call Park extensions added to their presence the extensions will now be able to park calls that originated from Ext. 10261.

Calls that reach Ext. 10261 do not reach out to the extensions for Boba, Qui-gon, and Ender. Extension 10261 sends the calls directly to the devices of Boba, Qui-gon, and Ender. Because of this, Ext. 10261 has to have permissions to park calls to the Call Park extensions and needs to have the presence of the Call Park extensions entered into the presence settings on Ext. 10261.