Park on hold time

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This conversation has been merged. Please reference the main conversation: Is there a park time aloted for Park Calls?

I spoke with support today about park time. I would like to make it shorter for our receptionist. They told me that is not possible. As of right now if you put a customer on park and no one picks it up the call sits there for 5 minutes without notifying the receptionist.  That is way too long.
I get complaints daily on this issue.  
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Shain

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Posted 1 year ago

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