participants cant hear video sound when played during webinar

  • 0
  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
I want to play a video during ringcentral webinar but when i do the participants cant hear the sound in the video. how can this be fixed? 
Photo of Maddi Hiatt

Maddi Hiatt

  • 70 Points

Posted 3 weeks ago

  • 0
  • 1
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,796 Points 20k badge 2x thumb
Click on Share Screen then before you select the screen with the video, at the bottom left of the dialog you will find a checkbox titled, Share computer sound. Check the box. This will allow those seeing your shared screen to hear the sounds on your computer, including sounds from the video. (see the screen shot below)