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130 Points
Posted 2 years ago
Jan Ferguson, Channel Partner, Champion
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31,380 Points
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130 Points
I send confidential documents to my clients that needs a password to gain access, I need to send these documents using my email fax.
I agree that there is a need for faxing password protected documents. Especially in these times, it is CRITICAL to have such a feature.
Jan Ferguson, Channel Partner, Champion
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31,380 Points
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130 Points
The documents I sent needs a password to have it opened which the clients knows, the person I spoke to yesterday said, "these documents could not be sent because they were password protected".
Mike, Official Rep
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91,622 Points
Dave, That would be normal. When you send a docuement via fax, there's a data conversion process that occurs. Although the output file may coincidentally be the same file type (word, pdf, etc), it's technically not the same file. It's not possible for a document with anything like password protection or editable fields to be retained in the fax process.
Your best alternative to would be to send the file via email or our Glip app works very will for file sharing. If you haven't tried Glip, I would highly recommend it for this type issue.
Mike
Your best alternative to would be to send the file via email or our Glip app works very will for file sharing. If you haven't tried Glip, I would highly recommend it for this type issue.
Mike
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130 Points
Could you expand more oh the Glip works and say if there are additional cost involved
Luke, U.S. Tier 1 Support
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3,814 Points
Glip is RingCentral's product for chat, task management, file sharing and a lot more. You could use Glip to share the encrypted files with customers by having them sign up as a guest user with your company's Glip account. There is more information on our Glip: Frequently Asked Questions page and the Glip Overview page.
(Edited)
