Password Protected Attachment

  • 0
  • 2
  • Question
  • Updated 9 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Photo of Dave Johnson

Dave Johnson

  • 130 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,380 Points 20k badge 2x thumb
Dave,

Can you be more specific on what you are asking? Your three word question does not really ask anything. What are you wanting to do with RingCentral in regard to your question?
Photo of Dave Johnson

Dave Johnson

  • 130 Points 100 badge 2x thumb
I send confidential documents to my clients that needs a password to gain access, I need to send these documents using my email fax.
I agree that there is a need for faxing password protected documents.  Especially in these times, it is CRITICAL to have such a feature.
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,380 Points 20k badge 2x thumb
As far as I know, there is no such functionality in RingCentral. I'm not a fax expert by any means but I've never heard of or encounteted that type of functionality in fax transmissions.

Of course that would be possible via directly emailing a document to a client, but once the document becomes part of a fax document it is sent out as part of the fax, which is not protected.
Photo of Dave Johnson

Dave Johnson

  • 130 Points 100 badge 2x thumb
The documents I sent needs a password to have it opened which the clients knows, the person I spoke to yesterday said, "these documents could not be sent because they were password protected".
Photo of Mike

Mike, Official Rep

  • 91,622 Points 50k badge 2x thumb
Dave,  That would be normal.  When you send a docuement via fax, there's a data conversion process that occurs.  Although the output file may coincidentally be the same file type (word, pdf, etc), it's technically not the same file.  It's not possible for a document with anything like password protection or editable fields to be retained in the fax process. 

Your best alternative to would be to send the file via email or our Glip app works very will for file sharing. If you haven't tried Glip, I would highly recommend it for this type issue. 

Mike 
Photo of Dave Johnson

Dave Johnson

  • 130 Points 100 badge 2x thumb
Could you expand more oh the Glip works and say if there are additional cost involved
Photo of Luke

Luke, U.S. Tier 1 Support

  • 3,814 Points 3k badge 2x thumb
Glip is RingCentral's product for chat, task management, file sharing and a lot more. You could use Glip to share the encrypted files with customers by having them sign up as a guest user with your company's Glip account. There is more information on our Glip: Frequently Asked Questions page and the Glip Overview page.
(Edited)

This conversation is no longer open for comments or replies.