PDF Export for Reports:

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  • Idea
  • Updated 8 months ago
  • Implemented
I currently have to do a print screen for the summary reports that appear. Can you create a PDF export for the reports as they show graphically and simplistically the summary of calls for a specific queue caller etc. This would help our management team and as of now I have to do a print screen, export to paint, and then convert to PDF myself... it's very tedious. 
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WERNER

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Posted 3 years ago

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Saadet - Community Moderator, Official Rep

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Hi WERNER!

We offer this now in our Analytics Portal


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Luke Steele

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the hour trend graphic does not print or export with the data for either pdf or excel in the analytics portal. and the graphic cannot be modified either. making it only barely useful as a general indicator but without the capacity to display individual users hourly trends.
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Jessica - Community Moderator, Official Rep

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Hi Luke, 

There is currently a thread out there for including the trend graph on the export, make sure to add your vote if you would like to see that feature! The graphic itself is very customizable within the Analytics portal, you just have to specify which KPIs you would like to include. The KPI boxes above the trend are clickable as well.