Personal voice greeting is it usable in different languages

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • 0
  • 1
is it possible to add voice greeting in different languages and does the ring centrl nuber allow the customers to choschose the number to select the the language for their choice of language
Photo of Dispatch UK

Dispatch UK

  • 132 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
1 year ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Hey Dispatch UK,

You can change the greetings/menus to different languages if you use a Multi-Level IVR Menu.

For instance, I can change each menu's language here:

1 year ago
Photo of Dispatch UK

Dispatch UK

  • 132 Points 100 badge 2x thumb
Oh I see but is it possible for the client when he rings in to select the language by pressing 1,2,3 etc so the greeting message and gdpr message is conveyed to them in their language similarly when they get on hold the message plays in their language which comes into effect using there initial choice of language
1 year ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Yep! If you set up your IVR in the editor, you can provide a custom message that says "Press 1 for English (routs to extension 101) or Press 2 for Spanish (routs to extension 201). Each Menu can then have its own message in that language :)

Here's a quick glance at what mine looks like. You'll simply create the different IVR Menus and then you can combine them into one!

1 year ago
Photo of Dispatch UK

Dispatch UK

  • 132 Points 100 badge 2x thumb
Great so the number of different languages depends on the number of users we have. And can it be routed to the main number . So 6 languages cannot be played on 3 users
1 year ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
So there are a few things you can do. The main number on your account can be connected to the IVR and then people can choose which menu to go to based on their preferred language. You can even have a direct number for the IVR menu. Depends upon what you want to do.

The number of language options that I showed above is not dependent upon how many users you have...those are just the options we currently support. Could you expand on your sentence, "So 6 languages cannot be played on 3 users"? I don't want you to get confused!
1 year ago
Photo of Dispatch UK

Dispatch UK

  • 132 Points 100 badge 2x thumb
Thank you for helping out. so in a nutshell, this is what i want to do when a client calls in.
once call connects it say thank you for calling abc press 1 for english 2 for spanish 3 french, 4 german, 5 russian, 6 arabic. then all calls get connected to the main number as our setting is ring simultaneously to all extensions and soft phones.  
1 year ago
Photo of Saadet

Saadet, Employee

  • 68,082 Points 50k badge 2x thumb
Gotcha, yep, you can do that setup with the IVR menu. The article I linked earlier will take you through the process of setting it up and if you get stuck, feel free to let us know :)
1 year ago
Photo of Dispatch UK

Dispatch UK

  • 132 Points 100 badge 2x thumb
many thanks for your support, will update you how i get on.
  • 0
  • 1

Powered by Get Satisfaction