We use the auto-receptionist, but "0" forwards to me. I'm using the RingCentral for Desktop app (or the softphone - is there a difference?) and I have no forwarding turned on. I generally have plenty of time to answer the phone, but quite often I pick up, have enough to time to hear it's connected, but then it hangs up. Do you think all of these callers are hanging up on me? Or is something going on with RC? Not sure if these are people that are selecting "0" or calling me on purpose. Is there a way to tell?