Phone rings and then hangs up as soon as I answer

  • 3
  • 1
  • Question
  • Updated 4 months ago
  • Answered
We use the auto-receptionist, but "0" forwards to me. I'm using the RingCentral for Desktop app (or the softphone - is there a difference?) and I have no forwarding turned on. I generally have plenty of time to answer the phone, but quite often I pick up, have enough to time to hear it's connected, but then it hangs up. Do you think all of these callers are hanging up on me? Or is something going on with RC? Not sure if these are people that are selecting "0" or calling me on purpose. Is there a way to tell?
Photo of ROBERTS

ROBERTS

  • 304 Points 250 badge 2x thumb

Posted 2 years ago

  • 3
  • 1
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
Have you looked in the Call Log?  Sometimes that will give you an idea of what happened to the call.
Photo of ROBERTS

ROBERTS

  • 304 Points 250 badge 2x thumb
No I haven't. Since I have to log in to see the call log, I usually don't. I'll pay better attention and see if I can figure it out.
Photo of Adams

Adams

  • 234 Points 100 badge 2x thumb

I had this happen when I was Super Admin and had to make a new extension for myself.  had to do with calls coming in to unassigned numbers.


Photo of ROBERTS

ROBERTS

  • 304 Points 250 badge 2x thumb
Interesting. This might be part of the problem...
Photo of Brandon

Brandon, Champion

  • 18,520 Points 10k badge 2x thumb
Do you see caller ID that you can call back?  It could be "robo dialers"  Many have pretty advanced detection analytics and can detect that they got to an auto attendant and then disconnect and perhaps the timing is just poor and they hang up right about the time your AA ends and transfers to you?
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
Roberts - do you still need assistance with either of your two posts? 
Photo of ROBERTS

ROBERTS

  • 304 Points 250 badge 2x thumb
Still observing. Is there a way from the Admin Portal Call Log to see what extension the call was on?
Photo of Kim

Kim, Alum

  • 42,766 Points 20k badge 2x thumb
Yes. Go to Call Logs > Open Advanced Features > select Inbound Only > enter the specific number > select SHOW > once the report is generated select DETAILED

Photo of Dil Singh

Dil Singh

  • 328 Points 250 badge 2x thumb
I have the same issue that I reported to Tech Support and not heard back for a while now. I want to turn off the option to press 0 or redirect it to my que, but keep Operator Extension to an user as we use our main number for texting.
Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
HI Dil,   We've notified the agent working your case and he will be in touch. 

Mike
Photo of Cutter Duncan

Cutter Duncan

  • 60 Points
What was the answer? I am having the same problem - my phone will ring from RC and as soon as I answer it hangs up...
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 27,754 Points 20k badge 2x thumb
Hello Cutter,

This is an older thread. I would suggest opening up a case so we can take a look
  
This happened to my galaxy s8. Go to settings and accessibility then disable one tap setting. This worked for me .