V410 Polycom phone. 2nd time the employee has been shocked when she picks up the hand piece. First time I switched from POE to power from a power strip just in case. But happened again today!!?? Help?? Issue? Solutions?
It sounds like static shock. I doubt it has anything to do specifically with the phone or power source. Some people are more prone to this than others, but things like anti static mats and humidifiers can help. Touching something grounded before touching the phone should prevent it and prove if it is just static shock from the environment. This can't be the first time or only thing this person has ever been shocked by in the office is it?
That makes more sense actually because I don't think you can be shocked just touching plastic. There is presumably conductive metal inside the earpiece though and moisture from the skin coming very close to it when you put the handset to your ear. I don't claim to be an expert about static discharge, but here is a SpiceWorks thread that is pretty informative: https://community.spiceworks.com/topic/291571-electrocution-by-voip