I'm trying to assist someone with this issue - They've set the correct time zone in the RingCentral portal online, but their PolyCom phone continues to display the time, a full two hours behind what it actually is. How do we go about changing this to reflect the correct time?
Hi Eric, We did have a recent issue due to the time change, but a reboot should have resolved it so this may be something different.
If Brandon's suggestion above doesn't resolve this, can you please open up a case and include the serial number of the phone, phone number etc. You can also reply back here with the case number if you wish.