Polycom Phone Firmware Update (VVX Model)

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  • Updated 3 years ago
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Beginning the evening of September 7th, a new version of the Polycom firmware will be available on our registration server. During the week of September 12th, between the hours of 11 p.m. and 3 a.m. Pacific Time, we will update your phones. 

If you restart your Polycom VVX devices after September 7th, but before your scheduled maintenance, the phone will automatically update with the new firmware. 

Important:  This process can take up to 30 minutes to complete depending on the network speed. Do not interrupt (unplug the phone) during the installation process. The reboot can happen any time during the service window. If you are on the phone during the reboot, the call will get disconnected. 

To identify the version of the phones please check Menu > Settings > Status > Platform > Application > Main

             


Changes in this release:

• Improved Call Transfer User Experience - For details visit: Transferring calls via IP phones

• Improved bandwidth when using PC port on VVX device
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Mike, Official Rep

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Posted 4 years ago

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BRENNSKAG

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This reply was created from a merged topic originally titled Polycom Firmware Update - Blind Transfer Very Confusing Since Update.

After the Polycom VVX firmware update, It is extremely confusing making a blind transfer directly to someones voicemail.  The previous instructions had you to press "Blind", then "*0, Ext".  That wasn't so bad.  Now just to get to "Blind" you have to remember to "long press" transfer first, then hit Blind, then *0+Ext.  Are there any plans to bring back the "Blind" softkey??  We are new to RingCentral (1 month) and this added level of complexity is enough to make us go back to our old provider.  Help!
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Slicktop

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If you set your default transfer type to "Blind" then whenever you transfer a call it will be a Blind transfer.  You then have to perform the "Long Press" to choose "Consultative".
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BRENNSKAG

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Slicktop: Fully aware of the above.  It's not intuitive that is the point.  It was working fine with the softkeys and didn't need to be fixed.  Now the phone doesn't give you a clue as to blind vs. warm.  You have to remember what the default is and how to change it.  Was there a technical issue why the softkeys couldn't be left on there?  What is the 'added' functionality (that it didn't do before). ?  I would think with all of the comments by CUSTOMERS, RingCentral would hear.
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Slicktop

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I think the "added functionality" is that now you can select the default transfer type, where before the default was always consultative.  I was glad we were given the option as users were not selecting "blind" but instead just hitting the transfer button 2 times and that performed a pseudo-blind transfer.  The caller was transferred, but the caller ID was of the phone that performed the transfer, not the original callers.  This led to lots of confusion.  Now that we set blind as the default on all phones, when a transfer is done, the original callerID is displayed on the recipients phone.  I do agree that now getting the consultative transfer is way more cumbersome, but most of my users hardly ever use it.  I think the reason they didn't/can't set it as a softkey, is because they don't have a way to determine what the default is set to so that the softkey can be the alternative option, so they made the long press option to allow the default to be overridden per call.

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BRENNSKAG

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ok....thank you for that lengthy explanation.  It makes more sense now.  
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PJC

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If the programmers were smart enough allow users to change the default transfer type, then they should have been smart enough to realize that a "long press" on the device is not intuitive at all and a very poor solution. If they don't want to check to see what the current default is on the device, they could have thought about providing users with two soft keys, one for each option.

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