Polycom Phones first two lines are user

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I have premium account with 4 phones, 4 users.  I added presence to all phones.  The phones I am using are Polycom VVX250.  There are 4 lines on the phone.  When I changed the line options to 1, the user is labeled on line 1 of the phone, lines 2 and 3 show 2 other users, but line 4 is blank.  How do I get the 4th user to show up on the phone on line 4?
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Lacie McAbee

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Posted 1 month ago

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Saadet, Employee

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Hey Lacie, have you checked to verify that your Presence is set up properly? :)
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Lacie McAbee

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When I check presence, it lists the user as the first two lines, and it will not let me change that.  For example, it shows line 1 as Lacie McAbee, line 2 as Lacie McAbee, line 3 as Stacy, and line 4 as Lauren, and line 5 as Southaven Office on presence.  On the actual phone, it shows line 1 as Lacie McAbee, line 2 as Stacy, and line 3 as Lauren. Nothing is on line 4 on the phone.  I want line 1-Lacie, line 2-Stacy, line3-Lauren, and line 4-Southaven Office on the phone
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Saadet, Employee

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Hi Lacie, the first two slots will always be the User's name. This is so that you have more than one spot to put a call on hold. I'm not sure why the other lines are not showing up but it could be that the user doesn't allow others to add them to Presence. I would check with Support to see what might be keeping your phone from displaying everyone properly :)
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J.B. Ferguson, Champion

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@Saadet...I always thought that was strange, having two slots to have more locations to put calls on hold. I had always used call parking for that purpose.

I use a Polycom VVX450 with a demo account on another service and I can put a call on hold and either make a new call or resume an in progress call or answer a new call, all on the same line. I can do the same on two other providers demo accounts as well. Polycom allows this and most providers will allow up to 20 calls on the same line.

I guess I find it strange that RingCentral does not allow the same functionality. Is there some technical reason you might be aware of?
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Saadet, Employee

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Hey J.B. - sorry, I couldn't find any information on this :(
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J.B. Ferguson, Champion

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I appreciate your checking. Thanks Saadet.