Polycom Warm and Cold Transfer button

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  • Updated 3 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Polycom Phone Firmware Update (VVX Model)

No more Blind transfer button after hitting Transfer with the new version for Polycom VVX 410, please bring it back.  The only way to do Blind transfers is to long press Transfer during the call - choose Blind - and then hit select key before entering the extension which is very cumbersome.
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Arias

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Posted 3 years ago

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Justin, Employee

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Official Response
The new Polycom firmware has "Consultative" transfer as the default transfer type. You can change this to Blind by following these steps:
1. Press the menu key.
2. Press Basic.
3. Press Preferences.
4. Scroll down to option 10 Default Transfer Type and press select.
5. Use the down arrow button to highlight Blind and press the select button to move the check mark to Blind.
6. Press the back button several times to exit.
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Nathan Malone, U.S. Tier 2 Support

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Official Response
Hello Arias,

You can change the default action of the transfer button so that one press will initiate a Blind transfer. You will still have the option to do a warm transfer, you will just have to hold the button down and select Warm.

You can change this option on the phone by selecting the menu button, selecting basic, selecting preferences, then scrolling down to the bottom of screen will show you the default transfer type.

You can also do a transfer through a presence key on your phone by simply pressing it while on the phone. It immediately does a blind transfer to the extension you pressed.

Sorry for any inconvenience this may have caused.