Post-Call Wrap up time set to 1 minute...doesn't appear to be working.

  • 0
  • 2
  • Question
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic. Thank you The RingCentral C

My users are stating that once they get off the phone (softphone) and try to complete documentation they don't have time. They are stating that they literally get back to back calls.
The setting in the call group is set to allow 1 minute for wrap up but it doesn't appear to work when the call queue has calls stacking up.
Is there a way to extend this time beyond 1 minute?
Why is 1 minute the max I can set it to?
What would make this feature not work when the call queue has multiple calls in queue, is there some other setting overriding it?
Photo of Joseph

Joseph

  • 1,020 Points 1k badge 2x thumb

Posted 4 years ago

  • 0
  • 2
Photo of Mike

Mike, Official Rep

  • 93,998 Points 50k badge 2x thumb
Hi Joseph, I haven't seen, or heard of this before.  Can you take note of what users/phone numbers this is happening to, and take down the time, date, etc and open a case? Try to provide us at least 2-3 samples.   Open a Case
(Edited)
Photo of Joseph

Joseph

  • 1,020 Points 1k badge 2x thumb
Will do.

This conversation is no longer open for comments or replies.