Power Outage Call Handeling

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  • Updated 4 years ago
Merged

This conversation has been merged. Please reference the main conversation: Admin: Will calls get forwarded automatically in the event of an outage?

Is there a way to handle calls differently in the event of a power outage (i.e. calls will automatically be forwarded to a mobile phone)?
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Jeffrey Raymond

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Posted 5 years ago

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Rob Benn-Frenette, Champion

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Not a known why. In that event calls go right to voic mail unless you sign in to the mobile app and get calls that way
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Larry Solheim

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I agree... Packet8 had that feature and it was awesome.  If the internet went down the provider knew it and would automatically reroute the calls to any number I designated.  I'm glad someone else felt the same way.
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Mike, Official Rep

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Jeffry Raymond, 

I think Rob's post above is the simplest solution. If you have the ability to to log into the mobile app and handle the calls that way that is one solution. Another is to make sure you have a power backup for your local network to power critical systems (PCs, routers, ATAs etc).  Of course this will not be full guarantee that you'll always have full functionality as there's always the possibility of an outage at your ISP or another problem on one of the internet backbones. 

Mike
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Claudio (Customer)

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Searching for the best advice in case a Internet Failure... I found this old post...

I like the Packet8 solution, RingCentral has a simmilar approach? if not, what is the best advice? (Please note that we have several office locations).
I do not think the status of this post should be "Answered".
(Edited)
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Vince Savoldi, Champion

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I would like the system to see the phones are not working, no app running and go straight to voicemail. The hard part is also the most important, a Sales Queue...

We recently had a power outage, calls would come into the sales queue and the callers would have to wait for the timeout before being sent to voicemail. In no case was a caller sent to voicemail early, since everything was out of power I could not tell what the queue may have been doing but as a caller is just sits there repeating the messages 3 times as specified. If callers pressed a direct extension I presume they were sent directly to voicemail but since this didn't happen I have no idea if that is what would have happened.

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Mike, Official Rep

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I'll switch this to an idea topic for review.  I'm sure every business will wish for something different to happen in this case so if you would like to add comments, such as a brief overview of your business, and what you would like to see, including an example, or use case scenario, it will help our product team understand your needs. 

Mike 
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Claudio (Customer)

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We have one RC account, 3 main locations (different addresses) and at list 5 little stores (different cities). What is the best configuration for a backup line (fail over) for the incoming Call Rules?
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Leon

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I was told by RingCentral that if I have 2 users and our system fails (power outage, network outage etc) that I can specify the first number that it goes to (say, user 1 mobile). So, say we have the line set to 3 rings then if user 1 answers and then a second call comes in RingCentral will ring 3 times to user 1 mobile again and then go to the second number (say, user 2 mobile) and ring there 3 times. If not picked up it goes to vm. If picked up and a 3rd call comes in then it goes to user 1 3 rings, user 2 3 rings and then vm. 

Is this not true? 
(Edited)
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Kim, Alum

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Leon, I am unaware of this feature.  Who told you this was possible? Have you ever tested it or had to use it? 
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Leon

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You did. It's called failover.
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RC-Installer, Champion

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I would like to see this configuration if it exists.

Chuck
Certified RC installer

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