Presence Buttons - Monitoring vs. Quick Dialing

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  • Updated 5 months ago
When a "monitoring" member of a monitoring group hits a presence key on their desk phone for an extension that is allowed to be "monitored" the phone immediately connects to the extension in silent monitoring mode.  The first of our users to do this was rather surprised because they intended to quick-dial the busy extension and leave a VM rather than eavesdrop.

We'd love to have the ability to set the default functionality of the presence keys when features like this or the ability to answer other extensions has been granted.  It'd be nice to select an intent first (Silent Monitor, Whisper, Barge, etc.) and then hit those presence buttons to initiate monitoring without loosing the quick dial functionality.

I'm posting this as an idea because I believe this behavior is intended but there might be some room for improvement.  If someone believes otherwise please let me know if you have a workaround or solution that we could implement immediately. 
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Sean Hillmeyer

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Posted 5 months ago

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