Presence feature and call handling option

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  • Updated 1 year ago
Merged

This conversation has been merged. Please reference the main conversation: Presence Status controlled by Extension behavior instead of Phone behavior

When my extension 1 is dialed, I have it set it up so multiple phones ring at once. I have them grouped and have several groups in the call order. If someone picks up the phone, the presence feature does not show which phone picks up. Instead, it shows reservation department as busy but not the actual phone which picked up the line.

I would like to have the capability to determine which phone specifically picked up the call even if it is within a ring group.
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Posted 1 year ago

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Chris Duquette, Champion

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makes sense, like if a group of 4 phones ring you want to see which person got the call, one way would have the presence for those folks on your phone or on HUD maybe, but you'd still have to know they got that specific call somehow. also if you have 50 people in your office you cant have that many presence keys on phones too easily. i like the thought though

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