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Case 04653155 JIRA: CNV-17713
All users have Cisco 514g phones. Some users have the expansion module to monitor presence. Each phone has 4 buttons to the right of the display. Buttons 3 and 4 are assigned to 2 park locations. We call them Park 1 and Park 2. All 50+ phones are set up this way. A caller can be "parked" by pressing one of those two buttons. Any user can see that a call is on "Park" and simply pick up that line.
The Problem: When user 1 picks up a parked call, user 2 with the expansion module is unable to see that user 1 is on an active call. Presence does not work.
Observation: When user 1 makes an outbound call or receives a call directly from an outside line or extension, user 2 can see on the expansion module that user 1 is on an active call. Presence is working.
Question: Is anyone else having a problem with presence and users picking up parked calls?
I'm wondering if this is a big enough issue among many customers that RingCentral may apply this fix within 3 days instead of 3 months. This client of mine is extremely frustrated and I don't want to lose them. They're my biggest client by far...50+ users and 20 to 30 more over the next 1 to 2 months, assuming they're still RingCentral customers.
Thanks for listening! Todd