Provide account backup feature before making any changes.

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  • Updated 2 years ago
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In my experience in dealing with lower level ringcentral technical staff who are not very well trained. For instance: Some times you call in support to fix item A, they blindly fix item A but may break item C, D. And if you call in to fix item B, they may fix item B but will break item E or F or some other settings. We sometimes realize this after couple days that something else is broken. Phone system is lifeline to my business and I am sure I am not the only one. I would like to request a "life saver" feature request which would enable me to backup all account settings before making any changes so that in the event something gets messed up, I can revert back to good known state/backed up state. 
This feature will also help us in case admin wants to backup the settings and let other person to make any changes on admin's behalf etc. I can't stress anymore the benefit of this. Even admin can accidentally shoot himself in the foot. Even my yahoo mail has trash/recycle bin so that I restore and why not my phone system settings which is 100 times more important than a single mail. I hope you get my point and I look forward to being a happy customer for years to come.
Thank you
AJ Dhillon
Cosmo Smiles Dental
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KAUR

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Posted 2 years ago

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Cecile Glassy

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Yes, we would like this option as well. With over 1850 users in our phone system - this would provide a level of stability and reliability that would protect us from changes that happen to the account as a result of something RingCentral does on the backside, and we only find out about when users report the functionality level has changed.   For Example -   we run 28 sites geographically discrete - and several sites have an Emergency Ring Group Queue.   All of these queue group members are set to ring simultaneously on purpose.   Something changed in the backend at RingCentral over the weekend, and today, we had to login to each individual queue and reset them from ringing sequentially to simultaneously.   We did not receive notification from RingCentral that this changed,  we only discovered it when we had our "first monday of the month" emergency line test. 
(Edited)
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Kathy Hellwig

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I totally agree.  Thank you AJ for the suggestion.