QOS/Capacity tests and Java

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  • Updated 1 year ago
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Please provide new, non Java QOS and capacity testing tools.  Most modern browsers are blocking Java or network admins are for security reasons and these tools never seem to work without jumping through a lot of hoops.  It is not even realistic to ask prospects to run these tools, because 9 times out of 10 they can't get it to run without outside support.  These are the two tools I am specifically referring to:

http://www.ringcentral.com/support/capacity.html
http://www.ringcentral.com/support/qos.html

It would really be helpful to resellers to have something that runs easily on various browsers and Mac or Windows.
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Brandon, Champion

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  • frustrated

Posted 3 years ago

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Mike, Official Rep

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We are actually looking at other alternatives at this time. We understand the issues you mention above.  For now the tests should run on Firefox version 41 or later, or IE version 11. 

Mike 
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Jennifer Brabham

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i can't access the test from IE v. 11 either. 
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Kim, Alum

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Please try a different web browser.
(Edited)
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Matthew Kropchuk

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Doesn't work from Chrome or IE 11 or Edge.
Chrome is not listed as a supported browser.
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Jennifer Brabham

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yeah, I can't get it to work from any browser either. 
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John Tran, QoS Network Analyst

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Matthew/Jennifer,  the current (Java-based) Capacity Test/Bandwidth Test tools are working for me under browsers ...IE v11.0.29 & Firefox v47.0.1.  Please ensure that you've enable or allow the java-script to run.
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Matthew Kropchuk

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This was opened 9 months ago. What's the status on this issue? I am not installing Java on customer computers to run speed/QoS tests due to it's security risks. I'm a new partner but frankly the more I learn about Ring Central, the more disappointed I am with the feature limitations and lack of development (this issuing being a good example).
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John Tran, QoS Network Analyst

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Am currently checking with our developers for the release date of the HTML5-based version of this tool.  Will announce it once the date is firm.  We apologize for the delay.
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John Tran, QoS Network Analyst

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Update... release of the HTML5-based version is scheduled for late Q4 of this year.
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Shawn McDaniel

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Any word on when the HTML5 tools will be available?
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Gerry King

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This reply was created from a merged topic originally titled QOS test fails by mixing HTTP with HTTPS.

The QOS test fails in Firefox and Safari because the Ajax request uses http.
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Luke, U.S. Tier 1 Support

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These tests have been updated. I have just tested in a browser that has Java disabled and the test completed. There's a link at the top of these pages for a plugin that is necessary in place of Java to run the tests, Visualware BCS.

I have seen some adblocking software cause issues with the test. Please ensure any blocking plugins or software is disabled on this page to allow the test to load properly.