RC Operator Functionality (No Contact Center) vs. ShoreTel Operator Call Manager Workarounds, etc.

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I have a client that is migrating from ShoreTel to RingCentral without Contact Center right now.  Their operators are used to using the ShoreTel Operator Call Manager functionality (drag and drop transfers, etc.) - Was curious if there was anyone that had the same functionality issues when moving from ShoreTel to RC and had maybe used queues in RC to mimic some of the more commonly used ShoreTel Operator Call Manager functions. 

Any real-world successful workaround, tips, tricks, and hints would be appreciated.  Our team is VERY familiar with both RC as well as ShoreTel - but the ShoreTel Operator Call Manager functionality seems to be a weak point we're finding between the two telephony solutions.
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Christine Graham

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Posted 2 years ago

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