Why am I not receiving SMS text messages from AT&T users?

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: SMS: Can't send/receive SMS Text messages on my Ring Central Account

I haven't been getting any text messages from AT&T users. They can get my texts, but I don't receive their responses. Verizon/T-Mobile seem fine. Not sure about Sprint. Anyone else with similar issues?
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kbibens

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Posted 6 years ago

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Desiree, Alum

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Hi,

Oh no - this is the first time I've heard this one. 

Does any other user in your company receive SMS messages from AT&T users?

Thanks.

Desiree
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kbibens

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It's just me in company. I've has several AT&T subscribers in different states text me but none go through. They receive my texts just fine.

Kib
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kbibens

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No errors and I've tested all sort of phones. I've opened a support case.
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Tamela Williams

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I have the same exact problem . My coworker is on AT&T and she gets my text but I can't seem to get a reply.
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Ben Foster, Alum

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How strange - just tested this out on my AT&T iPhone and it worked OK (i.e., I could send and receive texts between my RC account and my AT&T number). Are you not the operator extension on the account? If the answer is no and you send a text from your main company number, the text will go through - but when the recipient responds, his/her SMS will go to the operator extension.
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Rabbi Holzman

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Perhaps these at&t people are on your block number list which unables you to receive any messages of these numbers
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Lynne Suszek

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I have Verizon and nobody can text us back. We use Iphones.  I updated the app but still nothing. It tells them they are texting a landline. I submitted a ticket as you suggested, Ben. Any known solutions?
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Paul Hess

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Same issue here since I ported my number into RingCentral. No texts from AT&T users arrive (even though texts I send from RingCentral reach them). It's been over a month with no resolution.
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Kashif Shaukat

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Can not receive text messages .
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Ben Foster, Alum

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Hi all - anyone who is experiencing this, please create a new support case at http://success.ringcentral.com/RCContactSupp. Sorry for the inconvenience.
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Troy Pickett

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This problem has cropped up again. I started a ticket, but the first response was to reinstall my software on the phone. This does not inspire confidence, since I was clear that people outside of the RC universe were getting error messages about the number being a landline. What's more irritating is that this worked great until 48 hours ago.
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Sean Smith, Employee

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Hi Lynne, what is the case #?  I could not find it from your name.

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Lynne Suszek

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 case #02888443
(Edited)
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Sean Smith, Employee

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will look into.  I see it was opened today.  Thanks.
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Joe Lampitt

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I recently ported my number to RC and discovered this past week that I am not receving texts from ATT.  My case has been elevated, but I'm lacking confidence.  Has anyone found a solution for this problem?

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