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Sending this feature request on customers' behalf.
Recording greeting for an advance rule through virtual calling is no longer available. Currently, we just only have the option to recording the greeting for the business hours and do not have any option to select the advance rule created for the said extension.
- Call the RingCentral number (Enter the extension if there is)
- Press * and enter the pin
- Press 2 to select “Phone Administration”
- Press 2 to record “Greeting”
Whenthe option “Greeting” was selected it will only give you option record thegreetings for the business hours. It no longer gives you option to recordgreeting for the advance rule for the extension to entered.