Report Analytics KPI Answer Statistics For An Extension Against a Call Queue

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Unless you go into the detailed view of the call log and then work through the dense details there is no way of identifying which extensions are picking up calls in a queue. This is a fundamental KPI need for our company we need to know who is taking most calls, the number of seconds/rings before the phone is answered etc. 

By management identify the efficiency of call pick up, those that take most calls, etc. Key call answering KPI

Like all KPI's give management tools to run the company better and meeting customer satisfaction

Account Type: UK
Business Type: Domiciliary Care
Users: Nine
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Stephen Smith

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  • How can this be missing!!!

Posted 3 months ago

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