Ring Central Desktop App (not the Phone App) Freezes when trying to download a recording

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The Ring Central Desktop App (BIG R) is freezing when trying to DL a recording. I found Avast Antivirus was identifying Update.exe and Ringcentral.exe as IDP.Generic, so i have submitted to them the files, as well as created an exception at the folder and executable level. However, i am still having issues with Downloading the recordings on one machine as of right now. Has anybody seen this?
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Michael Dunfee

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Posted 7 months ago

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Jessica - Community Moderator, Official Rep

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Hi Michael, 

Can you confirm if you're able to download other files successfully? Just want to make sure there isn't a personal configuration that prevented the files from downloading correctly. 
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Michael Dunfee

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it was not, computers that were working stopped after a day or so. I had to delete the users profile and recreate them on several machines to fix this issue. I am in the beta program, so this could be a minor flaw.
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Jessica - Community Moderator, Official Rep

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I'm glad you were able to get it fixed! What beta program are you in? 
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Michael Dunfee

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the ring central super secret beta program. I could tell ya, but i would have to.... have you buy me drinks first
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Matt

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We just got RingCentral and our admin got an alert (also Avast) that update.exe was a threat, and cited IDP.Generic. Not sure why that would be, but would appreciate some insight if anyone is familiar with this issue.. TIA