Ring Central Soft Phone-URL Launch

  • 0
  • 2
  • Question
  • Updated 2 months ago
  • Acknowledged
We created an url which opens when we receive a phone call to our Ring Central soft phone. But when we restart the computer the url is missing. We spoke to Ring Central customer service and they explain that is normal. It will not keep the url in the softphone. So our only solution is to re-paste the url everyday in the soft phone.
Photo of Rob Macoviak

Rob Macoviak

  • 200 Points 100 badge 2x thumb

Posted 3 months ago

  • 0
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb
Hey Rob, I'm looking into this.
Photo of Rob Macoviak

Rob Macoviak

  • 200 Points 100 badge 2x thumb
Thank you!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb
Hey Rob! So I spoke with my Engineering Team and they cannot replicate the issue. The URL should stay put. I think it's being rude and wonky for you. So! Please open a case, we will need to get debug logs in order to further investigate. It is not normal behavior to lose the link. 

Also, please keep me updated! Feel free to post your case number here and let me know if you're having any issues getting the help you need :)
Photo of Rob Macoviak

Rob Macoviak

  • 200 Points 100 badge 2x thumb
Thank you again. Reference number of 07594094 
Photo of atari800xl

atari800xl

  • 244 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled On "Launch an external app or a URL on incoming call" allow "Execute command" to ....

In the RingCentral Phone application on Windows, there is no option to save the execute command so users have to re-enter it every time the app restarts. This is a nuisance for those of us wanting the execute command to consistently run for our employees.

In Settings->Calls->Incoming, you have the option to turn on "Launch an external app or a URL on incoming call" and then you are able to enter the "Execute command". BUT you're not able to save it. So every morning our users need to enter the "Execute command".

I've seen this issue raised in many different ways here in the community but I wanted to spell it out so that perhaps more people will find this issue and "upvote" it so that it actually gets addressed. This is something that's obvious and is actually detrimental to the existing feature. More of a glitch in the code than a missing feature.
Photo of atari800xl

atari800xl

  • 244 Points 100 badge 2x thumb
How?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,192 Points 20k badge 2x thumb
You can click this button
Photo of Rob Macoviak

Rob Macoviak

  • 200 Points 100 badge 2x thumb
Customer Service was able to fix our problem with the url disappearing. It seems we still had an old version of the softphone and we had to purge our data.  
Photo of atari800xl

atari800xl

  • 244 Points 100 badge 2x thumb
Here's my case # 07642139 
Photo of Rob Macoviak

Rob Macoviak

  • 200 Points 100 badge 2x thumb
You want to Click on Purge Data, Then logout of Ring Central, restart the computer then log back in and add the url. Now it should save.