How to switch Softphone ringer from headset to PC speakers?

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  • Updated 2 years ago
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The desktop app should have the option to ring PC/laptop speakers even when headset is plugged in. 

I believe this feature was available in the old softphone version. 
Please make this "ring PC speakers" available so we don't have to keep plugging and unplugging our headset each time we leave our desk. 

If this feature is available in the current desktop app, then please email me back with instructions on how to set it. 
The tech support person I chatted with told me ringing PC/Laptop speakers while headset is plugged in does not work. 

Appreciate your looking into this. 
thanks 
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Holistic360

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Posted 2 years ago

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Andrew, Champion

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This definitely works. Just set the ringer to the speaker you want to ring and not to the system default. That's all that's needed :)
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Mike, Official Rep

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1. Just click the Settings icon,.




2. Then Sound, and you'll see the drop-down to choose the Ringer of your choice.

(Edited)
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Holistic360

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I tried this before I called this in but it didn't work.  It still rings to my headset (3.5mm same as the one i use on my cellphone) when it is plugged in. Don't know if there is a need to adjust something on my laptop settings itself.
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Mike, Official Rep

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It's probably the sound settings on the PC.  Take a look at the audio/playback device default for the PC itself.