Desktop App: not ringing long enough

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  • Updated 3 years ago
  • Answered
  • (Edited)
U.S - Premium - Enterprise

No case number - yet


My Customers are complaining that their soft phone rings notifying them of a call but the notification window goes away to fast for them to answer and the call goes on to the next available user/agent.
Is there a setting for this somewhere?
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Joseph

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Posted 3 years ago

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Kim, Alum

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Under Users > Call Handling & Forwarding > First ring Desktop App & Smartphone...is the number of rings increased to an appropriate number? Try checking this under their settings and let me know. 
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Joseph

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Under Users>Call Handling & Forward>First Ring: Desktop App &Smart Phone there is no place set "number of rings". When I click on "Desktop App & Smart Phone" it gives me the option to turn on/off app notification. If App notification is "on" then it allows me to set the number of seconds before it forwards the call to the next number I have setup.

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Joseph

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We aren't using hard phones. Cell phones are sort of a backup plan in the event our network or internet goes down.
(Edited)
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Kim, Alum

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Ok.  Try testing now and let me know :-) 
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Joseph

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Will do. Will post tomorrow. Thank you so much!
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Joseph

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Changing that setting and making sure users logged in with their account number seems to have resolved my ring time issue!

Thank you!
(Edited)
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Kim, Alum

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Perfect!! Thank you Joseph for the update.  Glad to have helped! 

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Kim