I just downloaded the RingCentral extension for Gmail (Chrome) and the right side is cut off. Click to dial doesnt work because half of the phone icon is cut off.
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100 Points
Posted 2 years ago
Saadet, Employee
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68,092 Points
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100 Points
I've disable Prosperworks extension and I still have the same problem. It's always cut off.
Saadet, Employee
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67,790 Points
Hmmmm....can you try uninstalling, then clearing cache and cookies, then reinstalling?
Also, how much do you have your web browser magnified?
Also, how much do you have your web browser magnified?
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100 Points
It's still cut off but now gives me the ability to call. I'd imagine this is going to be a reoccurring problem. I had no issues yesterday but today I did.
Browser is not magnified.
Browser is not magnified.
Cecile Glassy, Champion
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21,820 Points
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
I have an open ticket with Support on my installation of the RingCentral for Google Chrome extension. They are working some bugs out.
If you use Saadet's recent post to get a Chrome Browser HAR LOG from your browser - you can submit it with your support ticket to speed up their debugging process.
Here's Saadet's link to how to do it https://community.ringcentral.com/ringcentral/topics/how-to-collect-har-logs-in-chrome-and-firefox
It will also help to update to the latest version of Chrome before making your HAR LOG.
I have an open ticket with Support on my installation of the RingCentral for Google Chrome extension. They are working some bugs out.
If you use Saadet's recent post to get a Chrome Browser HAR LOG from your browser - you can submit it with your support ticket to speed up their debugging process.
Here's Saadet's link to how to do it https://community.ringcentral.com/ringcentral/topics/how-to-collect-har-logs-in-chrome-and-firefox
It will also help to update to the latest version of Chrome before making your HAR LOG.
(Edited)
Saadet, Employee
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68,092 Points
Hey John,
Cecile is correct, collecting the HAR log and providing screen shots of the issue in your case will be very beneficial :)
Also, our Product Team informed me that we are working on rolling out a new version of the extension this quarter. I wasn't given a hard ETA but it is in the works!
Cecile is correct, collecting the HAR log and providing screen shots of the issue in your case will be very beneficial :)
Also, our Product Team informed me that we are working on rolling out a new version of the extension this quarter. I wasn't given a hard ETA but it is in the works!
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90 Points
hi i have an issue on my ringcentral msg. popping network connection lost and offline mode, i dont have problem with my internet.
Saadet, Employee
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67,790 Points
Hey Michael,
I created a separate thread for your issue
Please reference the new conversation here: Chrome Extension Issues - Network Connection Lost
I created a separate thread for your issue
Please reference the new conversation here: Chrome Extension Issues - Network Connection Lost