Google Chrome Extension: Timeout

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  • Updated 2 years ago
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Hi 

Having used RingCentral for Google/softphone we have recently we have noticed the application times out after a 4-8 hour period and requires the user to log back in. Speaking with the support team this is a standard setting and at this time can't be changed at present.

Can you confirm if this is in development or if it is possible to have this setup on an individual basis? It seems at present the only time out you can control is for the web portal itself.

Thanks

Daniel
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Daniel Killeen

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Posted 2 years ago

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Mike, Official Rep

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HI Daniel, 

If you move the slider/switch to the right/on position, it will keep you logged in for one week. Here's a link for the User Guide.


(Edited)
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Daniel Killeen

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Hi Mike,

Thanks for the reply - This doesn't seem to be the case.

We are using Single Sign on and the time out still occurs after a few hours even after selecting Remember Me.

Is there any other work arounds for this?

Thanks
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Daniel Killeen

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Hi Mike - Do you have any updates on the above?

Thanks
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Mike, Official Rep

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HI Daniel,  Sorry for the confusion,  you are correct this should work.  I'll need to do some more research to see if the SSO is the reason.  I'll get back to you as soon as I get confirmation. 

Mike 
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Mike, Official Rep

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Daniel, I've done some more research on this one and understand that this will depend on the identity provider.

 Have you by any change tried logging in from a different computer/browser without using SSO to see if it still times out?


You can try  installing the Firefox SAML tracer extension and let it run until it logs you out.  You'll see a button that lets you export the report.  This will likely confirm that it's the identity provider, but if you are not sure, there's an option to let you export the report and we can take a look at it. 

Mike 


FireFox SAML Tracer




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Daniel Killeen

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Hi Mike,

Apologies on the delay, wasn't able to carry out this test on Firefox as the RingCentral for Google Application only functions on Google Chrome.

The issue is still occurring, could this be attributed to our SSO details? Should any details be any different within our SSO Google settings? 

Signed Response..etc? 

I'm unsure if there is any way we can control this from a Ring Central perspective in terms of logging in and out?

Thank


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Mike, Official Rep

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Hi Daniel,  Sorry for the confusion. The firefox saml tracer was suggested by one of our T3 engineers but apparently we both failed to remember that you are dealing with Chrome.   Sorry about that.    I think it's probably going to be best to open a case for this so it can get escalated.  Can you use the button below to open the case and provide your account details, login info etc.