RingCentral (Glip) App - Loading Issue (Solved)

  • 3
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Hi Everyone,

As most of you probably already know, the RC (Glip) app is having some issues this morning. Our team is aware and working very hard to fix the issue ASAP.

If you contact Support, please include Parent Case: 08408089 & Incident Number: INC-22793 in your notes.

We appreciate your patience and apologize for the inconvenience this morning!
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Saadet, Employee

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Posted 1 year ago

  • 3
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Chris Duquette, Champion

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This reply was created from a merged topic originally titled Glip update at 10am?.

glip was working well for me this morning 3/12 until about 10am est. when it told me to click update when prompted. I had to close my browser when i did I signed back in but no calendar or ability to do much of anything within the app. Why would the service be getting an update in the middle of the morning during a work week? It's hard to use an all in one app for my calls and schedule if I cant see my schedule or add to it.
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Will Simon

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(Adding my response from the other thread that was merged)

We're seeing a loss of history in both team and individual chats. Some threads are completely empty, despite thousands of messages that should be there.

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Will Simon

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History seems to be in-tact in the iOS app, so that's a good sign. Hopefully just a small glitch.
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Chris Duquette, Champion

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i noticed that too, just not looking forward to rerentering all that info :(
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Keith Lazarus

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Glip seems to be working ok through the web interface also. 
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Chris Duquette, Champion

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i have a bar across the top telling me its still under maintenance but things seem to be back.
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Chris Duquette, Champion

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I've lost 4 years of notes, info and scheduling. Hopefully when its back up and running that will all be restored.
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Henry Stohner

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This reply was created from a merged topic originally titled Glip Update still an ISSUE....

Glip update wiped all previous chat and calendar basically clean slate.....HELP!!!!!
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Chris Duquette, Champion

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From the info we've been given so far, glip team is working to figure this out. I'm hoping they can restore all of our past info and scheduled work so I don't need to reenter everything.
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Saadet, Employee

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Hi Everyone!

This issue is now resolved. Please refresh your application :)
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Will Simon

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Looks good so far for us. Thanks for the update!
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Saadet, Employee

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You're welcome! :)
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Henry Stohner

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We are back online with our data. Thanks for swift action.