RingCentral Hubspot logging phone calls

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  • Updated 5 months ago
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We are an energy company start up in Aus. and we are using RC in Hubspot. most things seem to be fine. but we are having troubles with inconsistency for recognizing numbers of existing customer contacts and thus the recordings logging to the correct profiles. has anyone else ever come across this? 
i have tried support for bot platforms and they just keep pointing at eachother saying its the others systems. i dont have a lot of other places to turn.
Cheers in advance. 
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Indigo Power

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Posted 7 months ago

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Jessica - Community Moderator, Official Rep

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Hey Indigo, 

I would recommend posting this on our Developer Community as well! Check it out: https://forums.developers.ringcentral.com/index.html
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Indigo Power

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Thank you Jessica. i will do. :)
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M-R Fletchall

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We have used Hubspot integration with other VOIP providers and their systems captured all incoming calls to Hubspot. Unfortunately, right now Ring Central uses a browser widget to capture calls and it will only capture ones where the user is a Hubspot user and linked with Ring Central. This is not good for us because we want to capture all of the inbound and outbound calls and not all of the people who answer the phones have a Hubspot license to sync with. Hope Ring Central makes it where all inbound and oubtound calls made through Ring Central are logged to Hubspot, regardless of user.