RingCentral Meeting Invitations -- User Text Overwritten

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  • Updated 2 months ago
We have a user with Outlook for Mac who is having an odd issue.  

When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template.  He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc. 

As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.  

He is the only user out of 40 people having this issue.  I am not sure if it is a problem with the Mac plugin or something with his user account.  Any ideas? 
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Kelsey Ryvkin

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Posted 2 months ago

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Mary Rose, Official Rep

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Hi Kelsey,

This could be an issue with his Mac Plugin.
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Kelsey Ryvkin

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This isn't very helpful. 

How do I fix this?  Is this a bug with the plugin?  Or is there a specific version we should use? 
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Mary Rose, Official Rep

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Please coordinate this issue with our Technical Support so they can check the settings of the user.