RingCentral SSO - Implementing Okta After Implementing RingCentral + User Accounts with Multiple Numbers Assigned

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Has anyone had any exposure or experience implementing RingCentral SSO with Okta after RingCentral implementation? We have tried a few iterations but can never get past the "turn it on" stage because of how the two systems speak to each other.  It seems like there's an inherent misunderstanding between the Okta and RingCentral tool on what is considered "one user account."  RingCentral considers one email address one user account which could have multiple numbers assigned to it, but Okta considers one phone number on user account which gives us grief for our Main Office numbers and other end-users who need to have more than one phone number assigned to them for business purposes.
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Emily Gore

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Posted 9 months ago

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Saadet, Employee

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Hey Emily! Have you followed the steps provided in this KB article? If you're still having issues, definitely contact our Tech Support Team :) They will be able to help
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Emily Gore

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Hi Saadet!

We sure have, and we get stuck every time because the tool tells us there are duplicates when there really aren't.  The tool just triggers an error because one User Account could have 3 numbers assigned and Okta things that's 3 user accounts instead of 1.  I think there is an inherent difference between what Okta considers to be 1 user account (phone number) and what RingCentral considers to be 1 user account (email address)

I have another call on this topic again with a Product Manager to re-engage this process, but I was hoping someone else had exposure to this on the client-side as we keep hitting roadblocks to simply turn on SSO.
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Saadet, Employee

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That's so weird :/ Keep us posted!