The fact that it is now September and there is still no fix doesn't represent Ring Central favorably or show a sense of true value for your customers.
There is now some compatibility with Office 2013. It took some time to get this to work by speaking with a very nice lady on the phone who lives in Manila.
My contacts are loading; but dialing out from Outlook... not working. And forget using the Internet Explorer addin; it highlights almost every number it sees.
I'm still waiting on the port-forwarding so that the caller ID will work when someone calls my company office line. I was told this would be fixed in a week; and it's been almost 3 months.
It's like going back in time and using Skype.
I am not sure how you got yours to work but mine still shows Office Not Detected.
If you want to share I am willing to try anything at this point. If you don't want to do it publicly, you can find my contact info at http://jimr.me
Any other suggestions would be appreciated.
Let me know how you make out.
Has anyone had any luck dialing out of Outlook 2013? You would think that the F6 button would work just by highlighting a contact but that doesn't work as it shows too many numbers. I still don't understand why the Add-ins don't work. I also don't understand why you can't right click on a contact and select 'Dial". My last phone system worked like this.
I don't have any Hotkey issues (possibly what JW Lodge is describing). I can highlight a number anywhere and press my hotkey to use RingOut. That's my main workaround for the lack of direct Outlook integration to dial a contact.
I've been around and around with support who have been worse than useless. They have me uninstall Softphone, reinstall, and then it doesn't work and they say they'll get back to me. A week later I call back to check, get apologies, and the process repeats.
I agree, it used to work well. I don't understand why RC can't rehire the programmers that created that version....
So here is the problem. Too many people are claiming that Office 2013 is not installed as part of the Office 365 service. That is an incorrect assumption. You receive a desktop client (that's the legacy software) and you also get a web app (that's the new cloud based application). Attached is a screen shot of the version of the Outlook desktop client that is installed on my laptop. I'm going to go out on a limb here and assume RingCentral developers have not subscribed to Office365 and performed a download and installation of Office and there may in fact be a difference. But to the subscribers it appears the same. By this screenshot you can see the version of the Outlook desktop client. Based on this the RC install should work and integrate. So why then does RC not detect Office as being installed, this has nothing to do with Office365 and the associated web apps - still waiting for this to be resolved.
I have Office365, and thus the Office2013 suite that comes with it. My computer is 64-bit, but, because of the Office365 recommendation, I have the 32-bit office. 32-bit programs are generally saved in the folder "Program Files (x86)" on 64-bit computers, so, in theory, my office suite should be in "Program Files (x86)\Microsoft Office\Office15", since it is 32-bit and not 64-bit, but the programs are not there. That folder exists, but only with a minimum amount of files. If I go to my start menu, go to my office suite shortcuts, right-click, and select "Open file location", it opens the folder "Program Files\Microsoft Office 15\root\office15". This "Program Files" folder is for 64-bit programs. Therefore, as I am downloading the 32-bit version of RingCentral, I believe that it looks for the Office2013 programs in my 32-bit programs folder, but fails to find them, and therefore believes that the programs are not installed.
If this is the case, then the solution for Microsoft would be to not save the programs in the 64-bit programs file, or for Ring Central to look for the programs in the 64-bit programs file.
I am going to see what I can do to get around this.