Robo-callers

  • 0
  • 2
  • Question
  • Updated 10 months ago
Merged

This conversation has been merged. Please reference the main conversation: Robo Caller Mitigation

What, if any, progress has been made over the past few months to help us avoid robo-calls?  They are time-sponging about 20 minutes per day; over the weekend I received 106 of them. Fortunately they do not leave a voicemail so resources aren't being wasted.
Photo of Joe Tremblay

Joe Tremblay

  • 110 Points 100 badge 2x thumb
  • Frustrated

Posted 10 months ago

  • 0
  • 2
Photo of Foxx Conner-Bailey

Foxx Conner-Bailey

  • 326 Points 250 badge 2x thumb
Do these callers have a common area code, like 888? Are they ringing all your lines at once? Is calling them back possible or are they fake numbers?
Just curious.
Photo of Joe Tremblay

Joe Tremblay

  • 110 Points 100 badge 2x thumb
each one is spoofing a different phone number and name/city
Photo of Foxx Conner-Bailey

Foxx Conner-Bailey

  • 294 Points 250 badge 2x thumb
That's unfortunate. Are they all coming in at the same time, hitting all your phones at once? Or are they concentrating on one line?
Photo of Joe Tremblay

Joe Tremblay

  • 110 Points 100 badge 2x thumb
apparently someone has harvested our tech support number from our website.  We get a call that comes into RingCentral, is routed to a specific extension which is then forwarded to one of the tech support people.  each spoofed call calls three times and then we get a 5 - 10 minute reprieve at which time it spoofs a new id/tel# and calls again ... three times ... repeat ad nauseum.  it is getting to be quite frustrating.  I typically get twenty per day, my team-mates are starting to keep count as well.
Photo of Foxx Conner-Bailey

Foxx Conner-Bailey

  • 294 Points 250 badge 2x thumb
That's terrible. If the number is different every time, with no repeats, I've fairly well out of suggestions I could make in this scenario. Best of luck. Have you spoken with RC support to see if they have any suggestions?
Photo of Foxx Conner-Bailey

Foxx Conner-Bailey

  • 294 Points 250 badge 2x thumb
What's funny is a couple minutes after posting this response, every line we own got hit by the same number at the same second.

This conversation is no longer open for comments or replies.