roles that allow viewing user status but not call handling

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Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling.  This would protect the company and allow managers to view reports and assess performance.
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Woodroof

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Posted 5 months ago

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Jessica - Community Moderator, Official Rep

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hi Woodroof, 

Check out this KB article for information on how to create custom roles: https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US