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Under phone system > user > user extension > call handling & forwarding, there only Sequentially and Simultaneously but NO Round Robin. The work around is in Group but it wont allow you group them is teams plus Round Robin (rotating). The reason why i like grouping my agents into teams and rotating. It will prevent customer waiting to long also make the small group of teams fight for the call. I have 25 agent and 25 more in the next 3 months. Please help!!!